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Documentation is a must

The documents that are inevitable for a successful deal in offshore software outsourcing are:

With modern IT processes including the ITIL library documentation is recognized as the difference between 'we are lucky that our IT works' and 'we are sure that our IT works'. With outsourcing this will be even more important. If a buyer does not describe what he wants, he should not be surprised if he does not receive what he expected. Language problems, differences in mentality and time gaps make it even more difficult to understand each other. A detailed documentation will make the difference.

SELLto.de: B2B Sales Outsourcing
2010-05-17
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